Contact
For anything about a specific deal, the deal's own chat is faster and better.
Have a deal open? Use the deal chat
Every deal has a conversation on it that the admin can read. Asking there is faster — the admin can see the deal you mean without you explaining it — and everything said becomes part of the record if it later turns into a dispute. A message sent by email or Discord does not.
Open the deal from your deals and scroll to Messages.
Everything else
Reporting something serious
If you believe an account was stolen, someone is being impersonated, or you have found a security problem with this site, say so directly in your first message. Those go to the front of the queue.
If a deal is going wrong right now, do not wait for a reply — open a dispute on the deal. That freezes the money and the account immediately, which is the thing that actually protects you. You can always withdraw it afterwards.
Response times
This is a one-person operation, not a call centre. Payments and releases are handled by a human who has to check a wallet and log into an account, which is exactly why the service works — but it does mean replies are not instant.